Mecklenburg

Visit Mecklenburg County Website

Electricity

Duke Power Company
526 South Church Street
Charlotte, NC 28202

24-hour Customer Service Line: 1-800-777-9898
Deposit required for connection. Deposits vary depending on credit history and type of service. Deposit may be waived with good credit and/or a letter from a previous power company.
To turn on new service (Open An Account): Click here
To transfer service: Click here
To close an account: Click here
Automated Payment Plan (APP): Click here or call 1-800-777-9898
Equal Payment Plan (EPP): Click here or call 1-800-777-9898
Payment Locations (for payments only): Click here

Energy United
P.O. Box 1831
Statesville, NC 28687

24-hour Customer Service Line: 1-800-522-3793
To sign up for electricity: Click here
To view balance and pay bills online: Click here
For office locations and service map: Click here
To report a power outage: Click here
For payment options: Click here
For energy saving tips: Click here

Union Power Cooperative
1525 Rocky River Rd. N.
Monroe, NC 28110

24-hour Customer Service Line: 704-289-3145 or 1-800-922-6840
For residential rates: Click here
For information about requesting service: Click here
For payment options: Click here
To pay energy bills online: Click here
For tips on lowering your energy bill: Click here

Telephone & DSL Internet Services

Telephone companies that can provide service for your specific address will vary rather widely. Click here for a website that searches for the phone service providers for your address and provides price quotes for those services. You may also look in the Customer Guide section of any local phone book for a complete list of Local Service Providers.

AT&T
800 Griffith Rd
Charlotte, NC 28217

Sales, billing & service: 1-800-288-2020
24-hour Automated Customer Service: 1-800-288-2020
There is no deposit. However, there will be a connection fee based on the type of service and it will appear on your first month's bill. You will need to select a long distance carrier separately.
Ordering Options Online: Click here
DSL and Dial-Up Internet Access: Click here
AT&T also provides an Automated Payments service, you will be required to register to use this option: Click here

Time Warner Cable
316 East Morehead St.
Charlotte, N.C. 28202

Customer service: 1-800-892-2253 or click here
Digital phone options: Click here
Popular calling options: Click here
FAQ: Click here

Windstream
550 Griffith Rd
Charlotte, NC 28217

Customer service: 1-877-807-9463
Local and long distance phone plans: Click here
Product bundle (internet, phone, and tv) information: Click here

Natural Gas

Piedmont Natural Gas Company, Inc.
4720 Piedmont Row Dr
Charlotte, NC 28210

24-hour Customer Information Center: 704-525-3882 or 1-800-752-7504
Deposit required and varies depending on type of service and anticipated usage.
Piedmont Natural Gas Billing Questions and FAQ: Click here

Water & Sewer

Charlotte-Mecklenburg Utilities Department (CMUD)
600 East Fourth Street
Charlotte, N.C. 28202

Customer Service: 8 am to 6 pm: 704-336-7600
Connection fee of $32.50 will appear on your first month's bill.
Online new service request: Click here
Automated Payment Plan (APP): Click here

Garbage Collection

Solid Waste Services Department
City of Charlotte
600 E 4th St
Charlotte, NC 28202

Customer Service: 704-336-2176
Within the city limits, garbage collection is included in city property taxes. Roll-out & recycling contains are provided by the City and are rolled or placed at the curb once a week. Information on the day of the week for pickup is available through Customer Service. Apartments and some condominiums typically have dumpsters onsite.
Collection Schedule, Recycling, Bulky Items, Yard Waste, Dead Animals & FAQs: Click here
For information about when your garbage (inside the City limits) will be picked up, click here for the current Collection Schedule Zone Map.

Cable TV & Internet Services

The primary cable television provider is Time Warner Cable but there are several other providers.

Time Warner Cable
316 East Morehead St.
Charlotte, N.C. 28202

Customer Service: 1-800-892-2253
There will be an installation fee and first month's charge to be paid at the time of hookup. Installation is By Appointment Only. Charges vary depending on the type of service.
Digital Cable Television Services: Click here
Cable Internet Services: Click here
Customer Service, Payment Locations and FAQs Click here

MI Connection
420 S Academy St
Mooresville, NC 28115

Customer service: 704-660-3840
Payment options and online billing: Click here
Cable television service rates: Click here
High speed internet service rates: Click here

Driver License & Vehicle Registration

N. C. Dept. of Motor Vehicles
1100 New Bern Ave.
Raleigh, N.C. 27699

24-hour Customer Service Line: 919-715-7000
NC Dept of Motor Vehicles Newcomers Guide: Click here
NC Dept of Motor Vehicles Office Locations: Click here

Driver License:

New to North Carolina: Click here
Moving Within North Carolina: Drivers must notify the DMV of all address changes within 60 days after the change occurs. You must visit a driver license office within the time period to obtain a duplicate license reflecting your new address. Click here for a list of the DMV offices.

Vehicle Registration:

New to North Carolina: Click here
Moving Within North Carolina: You must inform the NC DMV of a change of address within 60 days. The Change of Address Form (MVR-24A) is available online. Just click here for a copy.

U.S. Postal Service

Change of Address Form: Click here
Post Office Locator: Click here
Find ZIP Codes: Click here