We crafted a survey. We invited you to give us your feedback. You did not disappoint!
For our “Your T.R. Lawing Realty Experience” survey, these were the results:
1. How did you find out about T.R. Lawing Realty?
16.7% answered: A www.Google.com search, 8.3% answered: A T.R. Lawing yard sign, 16.7% answered: www.trlawing.com , 8.3% answered: www.Craigslist.org , 16.7% answered: Friend, 8.3% answered: www.Rentalhouses.com , 33.3% answered: Other, which consisted of: Rental sign on house, First Properties of the Carolinas, MLS Search and an agent from Keller Williams Realty.
Our online marketing, yard signs and word-of mouth seem to be working the best here! Keep talking us up to your friends!
2. Are you a native of Charlotte or are you relocatig from another city/state?
41.7% of you were Native Charlotteans! The remaining 58.3% were from as far as Egypt, Iowa and New York and as close by as West Virginia and South Carolina!
It was a close race, but it seems most are relocating here from other areas. Is it our cusine? Our southern charm? Whatever the reason, people are moving to Charlotte in a big way! And if you’re new to the area and don’t quite know your way around, many choose to rent FIRST and possibly buy later!
3. What kind of property were you looking for?
66.7% of you wanted houses, 33.3% of you wanted condos/townhomes, 8.3% of you wanted apartments and 8.3% of you wanted duplexes!
Despite the recent economic downturn, single-family houses are still in high demand! We have many property flavors available, however!
4. On a scale from 1-3 ( 1 being Small Inventory – Too Few Properties To Choose From and 3 being Large Inventory – A Healthy, Plentiful Portfolio ) how would you rate the size of T.R. Lawing Realty’s inventory of available properties?
36.4% of you thought we had a healthy, plentiful portfolio, 45.5% felt we had just the right amount and 18.2% of you thought we had too few properties to chose from.
A myriad of property flavors is a big component to success in the rental market, but also having more than enough is a great element – people love having enough to chose from!
5. How did you end up choosing a property?
9.1% of you chatted with a leasing agent over the phone and they recommended some properties to you, 45.5% of you saw the property you were looking for on our website, 9.1% of you came into the office and sat down with a leasing agent, who recommended some properties to you, 18.2% of you were enterprising and used a vacancy list you picked up from the office and searched yourself and 18.2% of you chose another route and either: saw the property you were looking for with a TR Lawing yard sign and called us or had your Realtor show you the property.
Our online component has many ways in which you can interact with us: from online chat to personalized emailed vacancy lists, let us know how we can help you on your search!
6. How easy was it to view a property of T.R. Lawing Realty’s?
100% of you said it was VERY EASY! You either checked out keys from our office or met a realtor there!
7. How would you rate the showability/cleanliness of the properties you viewed?
63.6% thought the properties they viewed were very clean – ready to be moved in and 36.4% thought they were okay, but needed some basic cleaning. No one chose the Filthy option! One person made the comment: “The one I chose was ready to move-in but I saw others and they were not move-in ready.”
Thankfully, T.R. Lawing Realty encourages prospective renters to go view properties prior to submitting an application, so if the properties do need some sprucing up, these things can be noted on the application and we can have it taken care of before you move in!
8. How would you rate the friendliness/helpfulness of T.R. Lawing Realty staff?
72.7% said that we were very helpful and that we went above and beyond to assist you while 27.3% thought we were average but could use some improvement. No one thought we were rude or unprofessional! One surveytaker made the comment: “They guided me through the process!”
We understand that finding a place to live can be a rather stressful orderal, but we do what we can to make the transition smooth and the process as painless as possible!
9. How easy was the application process?
36.4% of you thought it was easy - you understood our process and your application was processed quickly, 54.5% thought the process was okay – and that it took a reasonable amount of time while 9.1% of you thought the process was hard and it took too long to process your application.
We pride ourselves on being able to turnaround an application from start to finish within two business days. If you can provide the required information: photo I.D., social security card, at least three most recent paystubs and completed application, we can make that happen!
10. On a scale from 1-3, rate your overall experience with T.R. Lawing Realty!
72.7% of you said we were great, easy to deal with and you found what you were looking for! You’d recommend us to a friend! 18.2% of you thought we were decent - you didn’t find what you were looking for, but we were professional and nice to deal with! only 9.1% thought we were horrible and would never do business again(but never said why).
It looks like we’re doing something right and will continue providing our customers with excellent service!
A hearty thanks to all of our survey participants! We will make improvements and continue doing what we do best: renting the Charlotte Metro Area one home at a time!
Online survey courtesy of www.SurveyMonkey.com