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- We are dedicated to prompt and thorough communications at all levels.
- Technology is integrated throughout our company. With the use of networked workstations, online digital photos, online archived files, wireless and Internet capabilities, customized property management systems and comprehensive training, a variety of staff members can generally answer most questions quickly and completely.
- T. R. Lawing Realty uses voice, electronic and written communications extensively.
- Every staff member has a direct (DID) phone number and a direct (DID) fax number and an individual email address. Visit Who We Are for a complete directory.
- Individual email addresses allow for all types of questions to be answered directly and confidentially, if appropriate.
- Every account is assigned a Property Investment Manager, who serves as the primary contact to answer any question and supervise the care of specific properties.
- Every Property Investment Manager (Click here for a directory)and maintenance employee is either equipped with a 2-way radio, cellular phone or both. Managers, staff, clients and contractors are routinely updated in new and faster ways because of today's wireless tools.
- A live operator is available to any caller 24 hours a day, 704.414.2000.
- Every after-hours maintenance call is dispatched to a staff member who establishes direct contact with the client.
- Our itemized monthly statements are custom-designed to keep each owner/client actively informed about his/her investment.
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