Don’t take our word for it! Here are some things our owners and tenants have to say:
“Thad and TR Lawing have been a pleasure to have as our property managers for over two years now. Always prompt, professional and your monthly statements are very clear and complete. I’m sure your experience will be the same.” — Michael and Linda
“…I have received continuous positive feedback from my tenants about Brenda Armstrong. Especially my last tenant raved on and on about his positive experience with Brenda. I too have had great experience with Brenda. When she first started managing my property, I was going through a tough time at work, etc and I was hardly a pleasure to work with. Even then, Brenda was professional and classy in her approach to deal with my needs during my moody moments. I am sure you already know that Brenda is quite a catch; however, I felt after this recent rave review of my last tenant, I felt responsible to pass along the great feedback.”— Eura
“I am always impressed with how quickly my questions/requests are answered. Bob Lawing was my property manager for many years, and his management of my small business was always exceptional. I think he would be proud to know that his high standards remain in place.” — Robert
“I have had a wonderful experience with TR Lawing. Everyone that I have come in contact with, whether it be through email or in person, has been so gracious and helpful. Whenever we have a problem, it is taken care of immediately. David Kennedy has been our contact person and I can’t say enough good about him. He is quick to respond with any questions or concerns I might have. My husband and I have told many people about TR Lawing and the wonderful quality of service. Thank you so much!!” — Lynn & John
“My name is Kai and I have recently rented a property with your company and would like to share my experience. I am sure you are inundated with many problems that may escalate to your office, but I would like to take this opportunity to commend you on a superior company with superior customer service. There are two people
that I would like to personally recognize as exemplary employees who should be recognized for their outstanding work. They are David Cunningham and Cynthia Brownlee. David was my first contact with TR Lawing and he was professional, knowledgeable and timely with handling my questions and lease agreement. At any moment that I called or stopped by the office to handle business he made himself available and gave me exactly what I needed. I moved into the property on February 1,2008 and made sure that I put David’s contact number in my cell phone for fear that I should deal only with him because I knew that he would take great care of my concerns. Soon after moving in, I had a few maintenance requests and contacted that department. Cynthia Brownlee was the representative who handled my concerns. She quickly offered her support and guaranteed resolution everytime. She has gone above and beyond to meet my needs. There has not been one request that I have had since moving in that she has not followed up with. She returns my calls timely and has been extremely professional and courteous every time we have spoken. I am so happy with my new
home and I am even happier knowing that I have done business with such a fine company. I own a business of my own and expect quality customer service and in this day and age as you know we don’t always get it. Since dealing with David and Cynthia it restores my faith in knowing that people really do take pride in their work and they obviously are happy to be working for your family business. Thank you so much and I hope you find great pleasure in knowing you are well represented.” — Kai
“I think David Kennedy has done an excellent job for me with both of my properties listed with your company. I own three other Charlotte properties with a business associate and within the next 8 months their current lease end. I plan on listing all three properties with David and TRLawing. Hats off to you and your organization.” — Brock
“I had to go to the Birkdale office to pick up keys to show a home and I have to say Estelle Jenkins is a true professional! She was friendly and very helpful to me. She gave me 2 applications, explained the procedure for rental applicants plus suggested another home for us to view. She is definitely a wonderful asset to your company. I appreciate her help.” — Christine
“We just wanted to take the time out to let you know we have been working with Shannon in your Huntersville office looking for a rental property. She has been extrememly helpful. It is not often you find
someone like Shannon who really listens and tries to go out of her way to help you find just what you are looking for. She is a gem and we hope you appreciate her. We will reccommend your office to others I may
meet who are looking to rent or buy a home.” — Patricia and Delores
“My husband, Mike, and I wanted to let you know how professional and polite the two gentleman that came to our house. One was Todd who came to fix the A/C and the other gentleman’s name I can not remember, but he came to paint the mail box, They were very nice and respectful of the home.” — Kelly and Mike
“Being in the service industry myself I feel it is very important to recognize when Excellent Customer Service is provided. First, Joe Rempson was very helpful and responsive to any needs I had during a recent 7 month stay at one of the properties he manages. Second Kim Hatchell is “the model” for what customer service is all about and without being to sarcastic I think she could teach many others about this topic. From the first time I took out keys to look at properties pnor
to choosing one to the monthly visits to the office to pay my rent she was fantastic with a great memory allowing her to say “Hi Dean” on each visit. Just thought you would like to know how your staff is representing your company and your name.” — Dean
“Renee doing an awesome job getting right on this problem. As I told her, it was not my idea to install a sprinkler system. Those stupid things always get broken. Anyway, I really appreciate that she’s doing quick follow-up. I appreciate that.” — Rita
“I am extremely complimentary of the customer service that I received from Yvonne. I don’t know how much you pay her, but she’s worth every penny and more! Thanks.” — Erica
“I am writing let you know how magnificent Sallie Myrick is. I was very fortunate to get her as my property manager. When I had to select
the lightings, kitchen accessories, and other amenities for my home last year, I was at a loss. I decided to call Sallie. She immediately called me right back and walked me through the process. Needless to say, I was astonished by her fabulous service! I decided to purchase our second home in Charlotte. Again, Sallie helped me in picking out the amenities for my home. Personally, purchasing a home is big investment and it very comforting to know that Sallie is willing to go above and beyond to help her clients. I already asked Sallie if she would be my property manager for my second home as well. When I thanked Sallie, she simply answered, ‘Just doing my job”. Sir, you definitely have a star at your company. Thank you so much for your time.” — Philip
“You all have managed my condo for about 3 years now and know that as a leasing agency, you are fantastic to deal with.
Thanks!” — Cinda
“Michael Nunez did a wonderful job for us as our real estate agent. He managed all the normal real estate activities completely and professionally but in addition he handled many extra duties for us. We don’t live in Charlotte so we needed help with repairs, appointments, utilities, issues with the homeowners, etc. He was always quick to step in and take control. Our closing was particularly long and messy. He responded to each problem promptly and aggressively. We recommend Mike wholeheartedly. You will be pleased.” — Vicki and Hal
“Great. Thanks so much. Is there a survey or anything we can do? Y’all have been great to work with and I’d like to give you and TR Lawing credit for that. (Especially after the fiasco of a time we had with the company who initially held our lease).” — Gretchen
“Please know that Genetta went above and beyond what I asked of her. She noted the discrepancy and without request or delay she contacted Tony from Rapid Rooter who confirmed her email to be accurate and explained the distinction between the discrepancy in his invoice notes that was alluded to by the insurance company. I have conveyed the feedback to Allstate Insurance. Genetta and Tony’s input was timely and most helpful.” — David
“Thank you Jennifer for the further clarification. I appreciate you forwarding information on this property, that location may work for the client who was so upset about missing the other. I’ll forward to her today. Of all the rental companies out there, yours is by far the most professional and the one I prefer to show. Thanks again for the clarification.” — Bridget, Cottingham Chalk Hayes Realtors
“Sherry handles so many special request for me in a positive and timely manner. I don’t know how she does it considering I’m not the only one whose requesting special things of her!!! I am very appreciative every day for everything she does to help make my job/life easier.” — Barry
“Good morning Todd. I want you to know that everything I wrote, I sincerely felt in my heart. This has been the BEST moving experience I’ve had out of all of my moves and it has been mainly because of you. I’ve interacted on a minimal level with about 4 other people in your office who have been very helpful as well. I applaud TR Lawing in the handling of its customers. Maintenance was so helpful to me yesterday, sending someone out promptly when I couldn’t get my electric working. It was something with the breaker box outside (I just didn’t know what to do with it). Mark, the maintenance guy came right out, and not only showed me how to work the breakers but he went through the ENTIRE house with me, checked all the light switches, burners on the stove, dishwasher, told me how to hook up the washer dryer, showed me the main water valve, checked all the fire alarms, checked the front and back porch lights, EVERYTHING. I really needed that because he showed me things I didn’t know. Being a single female with 2 children to take care of, that meant sooo much to me. So I have nothing but wonderful and kind words for you and the entire TR Lawing Team. Please let them know I spoke well of them, Tom, Cynthia, Peggy, Mark and yourself.” — Lisa
“Thank you so much for recommending Brenda. Her presentation to the class was perfect and all the students had very positive comments. I believe it is so important for me as an instructor to have truly qualified folks to address those subjects which are not my areas of expertise. AND…….we will be “listing” our house with your company as soon as our new house closes. My husband and I met with Brenda yesterday and we both have total confidence in her abilities. Take care and see you soon.” — Marjorie
“Sherry, thank you so much for your careful review of our budget. It’s hard to predict actual costs, especially with such an old building, but I think you’ve done a really nice job with this.” — Arabelle
“My wife went by the house today and was astounded at the great the paint job. Please pass along our thanks to the painters. Looks wonderful.” — Brett
“Joe, I want to thank you and your team for 5+ years of top-notch service as our landlord & leasing agent. You made a couple of things happen for us over the years that would have been game-changing events for us had we not had you to help out. Thank you.” — Rick
“Bridgette, you’re always helpful and patient. Accounting and computers are not my best part of the day..You make it work for me the way it is supposed to. Like Magic,One button,all done.Thank you. I hope your Boss reads these sometimes…” — Renay
“Wanted to let you know how good it has been to work with David thru these latest issues with the internet and remote offices. He has been a good steward of your interests and kept us focused.” — Bill
“Bridgette, it has been very easy to rent from you guys and I do appreciate you stopping this auto draft. We bought a home or we would still be your customers. We will definitely refer anyone who asks to your company in the future.”
“I would just like to take a moment to let management know how wonderful the maintenance person was that came to fix my front door yesterday…this gentleman took the time to solve my problem for me and has probably cut my utility bills. His name was David. Please take the time to thank him for me. Kindest regards.” — Jane
Thad, I have been very impressed with your professionalism and execution on my requests and the tenants requests. I have never had any worry for two years because of your due diligence in keeping me informed on every matter regarding my property. I have told several people that TR Lawing is the best property management company around and highly recommend TR Lawing for services. Thanks for everything! — Emon
